Call Center/Quality Control Manager
Kevin is the director of our in-house Call Center, as well as the Quality Control Manager. His responsibilities include the thorough training of new agents, as well as responsible for overseeing the quality of all calls made on the 1800Remodel floor. In addition, Kevin is in charge of detection of the occasional fraudulent customer call, and tracing it back to its original source, all in the attempt to keep the standards of user and contractor quality that 1800Remodel is known for.